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Last Updated: June 8, 2024

Thank you for choosing Cybit IT. We kindly ask that you carefully review our cancellation and refund policy before placing an order. The following terms apply to all orders with us.

Interpretation and Definitions
Interpretation

The words with initial capital letters have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural form.

Definitions

For this Refund Policy:

  • Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Cybit IT Inc., Toronto, Ontario, Canada.
  • Services refer to the works offered for sale on the Service.
  • Orders mean a request by You to purchase Services from Us.
  • Website refers to Cybit IT, accessible from cybitit.com.
  • You refers to the individual, business, or other legal entity on behalf of which such individual or business is accessing or using Cybit IT services, as applicable.
Order Cancellation Rights
Monthly Service

You are entitled to cancel a monthly subscription within the current billing cycle. The deadline for canceling a monthly order is thirty calendar days from the date of payment or receipt of services. To exercise your right of cancellation, you must inform us of your decision through the “Contact” page, including your order number and the total payment. We will reimburse you no later than 14 business days from the day we receive the service cancellation request via the web link above. The reimbursement will be made using the same means of payment you used for the order, and you will not incur any fees for such reimbursement.

One-Time Service

You are entitled to cancel a one-time order before you receive the service. To exercise your right of cancellation, you must inform us of your decision through the “Contact” page, including your order number and the total payment. We will reimburse you no later than 14 business days from the day we receive the service cancellation request via the web link above. The reimbursement will be made using the same means of payment you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Refunds

To be eligible for a refund, please ensure that:

  • The monthly subscription was purchased within the last thirty calendar days.
  • The one-time services have not been received from us.
  • The provided services are not working.
  • You have the order number and order ID.

You will not have the right to cancel an order/service under any of the following conditions:

  • Services/orders on promotion/discount.
  • The monthly subscription cancellation is requested more than thirty calendar days after purchase.
  • The one-time services cancellation is requested within or after receiving the services.
  • The services are functioning correctly.
  • The services/products have been delivered.
  • The services/products include a third-party license key.
  • The source of payment is different at the time of refunding.
  • You have paid for the services and wish to receive additional services for the same fee.
  • The services are made to your specifications or personalized.
  • The services/products are unsuitable for cancellation due to their nature or have an expired date.
  • The services/products are unsuitable for cancellation due to license protection and have been unsealed after delivery.
  • The services, after delivery, are inseparably mixed with other orders or services according to their nature.
  • The digital content services are not supplied on a tangible medium, and the performance has begun with your prior express consent, acknowledging your loss of cancellation rights.

We reserve the right to refuse refunds for any service, license, or merchandise that does not meet the above refund conditions at our sole discretion. Only regular-priced services may be refunded. Unfortunately, services on promotion or discount cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Cancelling Services

You are responsible for the cost and risk of cancelling services with Cybit IT Inc. To cancel, please inform us of your decision through the “Contact” page, including your order number and total payment. We cannot be held responsible for services that malfunction or are damaged after delivery. Therefore, we recommend requesting our specialists or technicians to demonstrate that the problem has been resolved and that services have been fully delivered.

Gifts

If the services were marked as a gift when ordered and then delivered to you or someone else, you will receive a gift credit for the value of your cancelled order. Once the service cancellation request is approved, an electronic Cybit IT Gift Card will be emailed to you.

Contact Cybit IT

If you need further assistance regarding this Refund Policy, please reach out to us through the “Contact” page.

Customer Reviews

What They Say

5.0
Based on 3 Reviews
google
Top Canadians
5.0
1 June 2024

Cybit IT's web development services were instrumental in transforming our Canadian online business listing service into a successful venture in Toronto. From the initial consultation to the final launch, their team displayed exceptional professionalism, technical expertise, and a keen understanding of our business needs. Their strategic approach to web development was impressive, incorporating a user-friendly design that significantly enhanced our customers' experience. The website's functionality and performance have exceeded our expectations, leading to a noticeable increase in user engagement and satisfaction. What stood out most was their commitment to delivering a tailored solution that aligns perfectly with our goals. The team at Cybit IT was always available to address any concerns, providing insightful recommendations that have been crucial to our success.

google
DIY_Culture Kenya
5.0
9 November 2022

I would recommend this website to anyone who is looking for virus removal and malware protection. They were able to remove the virus from my computer and protect my computer from future attacks.

google
Shaahin (Shawn)
5.0
27 August 2022

If you have problems with your computer, these people are the ones to fix it. I am really pleased with the service and very happy with the attention I received. thank you so much!!

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Corporation Number: 1373742-0 | Business Number: 750664500RT0001

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