Frequently Asked Questions
Please check out the most frequently asked questions and answers:
Cybit IT is a Canadian all-in-one IT service that allows individuals, businesses and government offices to receive superior IT solutions remotely and onsite worldwide. With Cybit IT, people have the flexibility to apply for Managed IT & Network, Website & App Design, Digital Marketing & SEO, Graphic Design and Premium VPN services all in one place.
We have popular, unique, easy-to-use web-based IT services where people worldwide can freely create a user account and order IT services like Managed IT & Network, Website & App Design, Digital Marketing & SEO, Graphic Design and Premium VPN.
Yes, take advantage of Cybit IT’s free service by subscribing to promotions and events on the “Promotions” page.
We provide a 30-day money-back guarantee service! So if we are unable to provide our IT services, you will receive an immediate full refund. Please visit the “Refund Policy” for further information.
If you are unsatisfied with Cybit IT Managed IT & Network, Website & App Design, Digital Marketing & SEO, and Graphic Design services, you can ask for a refund during the first 30 days from the order date. Refunds are carried out regardless of the order amount and total price. Please submit a refund request from your personal or business Cybit IT account to qualify for a refund. Remember that we do not repay the service fee you have been charged by your Bank when making the order. Please visit the “Refund Policy” for further information.
At the appointed time, one of our specialists or technicians will guide you through the connection process and safely and securely connect to your Computer or Server via remote access. Once connected via remote access, the specialists or technician will review the issue you would like to resolve and then get to work. Once completed, the specialists or technician will confirm that you are satisfied and disconnect. You are in control of the session at all times and can terminate at any time.
The Onsite session typically is for a Managed IT & Network service and visiting your office or store at the appointed time. One of our specialists or technicians will show up at your home or business. You can use the engineer’s time as you wish to resolve all of your technical issues. Cybit IT specialists resolve 95% of cases onsite and within few hours. Once the specialists or technician has completed all required work, they will ensure that you are satisfied before leaving the site. Please visit the “COVID-19” for COVID-19 update information.
No worries! Customer service is paramount to Cybit IT. If your IT problem re-occurs within seven days after the service delivery, one of our specialists or technicians will set up a remote or onsite session to fix it again FREE of charge. We will do our best to fix the issue if it can be fixed.
The Cybit IT team is here to help. Please contact us at +1 (800) 682-3731 on the phone, via WhatsApp during our business hours, or submit your request through the “Contact Us” page.
The easiest way to quickly find and process what you need is to look up our Services on the cybitit.com website. If you need, even more, we can accommodate any IT demands. Contact Us, and we can choose together what is the best plans tailored to your business or goal.
Absolutely. The subscription can be cancelled from your personal or business Cybit IT account. In this case, no more recurrent charges will be made. However, you may not be entitled to receive Customer support services for monthly services later on.
Cybit IT Gift Cards are accepted by the cybitit.com website and authorized sellers only.
Cybit IT Gift Cards can be spent with no charges for 12 months following the purchase date. After this time, a monthly charge of $2 will be deducted from the funds remaining on the card until the card balance reaches zero.
To report a lost or stolen card, immediately contact the Cybit IT team on the Contact Us page. Please note you must have your card number to block further use and a re-issue fee of $20 will apply.
By signing into your user account, you can check the balance on a Cybit IT Gift Card online.
No. It is not possible to top up Cybit IT Gift Cards after being topped up once.
No. We cannot provide cash back from the balance on the Gift Card. If the total amount of the card is not spent, then the balance remains on the card.
If you choose not to renew your service subscription, it will remain operative till it expires. After the service subscription expires, getting calls or email technical support will be impossible. We highly recommend you keep your service subscription if you need technical support via email or call.
Cybit IT’s head office is located in Toronto, Canada, and our business VAT/Tax ID is 750664500RT0001. Please be advised that this is not a European VAT/Tax number.
Cybit IT refunds all its IT services to the original payment method. We do not change the payment method.
Please submit and attach the proof of transactions to our Finance department on the “Contact Us” page. You should provide us with details for the invoice, and such requests are handled within three business days.
Please contact our Support team on the “Contact Us” page and provide us with your correct email. We will change the email to the correct one within two business days.
Make sure that you have submitted your Email address correctly on the Checkout page. Please check your email “Bulk/Junk” folder to see if your anti-spam filters have held the email. The delivery email was sent to you from do_not_reply@cybitit.com. You may contact our Support team on the “Contact Us” page.
Yes, even if the merchant system accepts the Credit Card, we keep the right for our anti-fraud verification. In all fraudulent activity online, the corporation always suffers a loss.
If you would like to become a Cybit IT partner and an affiliate, please enroll, include your experience promoting others and tell us about your audience on the “Earn Money” page.
The easiest way to support the work of Cybit IT is to donate online on the “Donation” page.
The world of Technology is changing fast, and Cybit IT business can benefit from a range of support for its people. A Cybit IT investor program lets people be great at what they want to do and is for an individual who puts money into the corporation and business activity to receive financial gains. Cybit IT investors often have a variety of professional backgrounds and nationalities. Please visit the “Investors” page for further information.
Yes. The easiest way to join the Cybit IT forum community is to click on the “Community” page.
More Questions?
Join the Cybit IT community to have conversations and help others understand IT issues and solutions.
Working at Cybit IT
Working at Cybit IT Across the company, we are excited about delivering a service that our clients love. We promote a healthy work-life balance and a friendly work environment culture.
Unable to Find All-in-One Place?
Questions
We are here to help with our certified IT experts in Managed IT and Networks, Website and App Design, Digital Marketing and SEO and Graphic Design all in one place.
Looking for Genuine IT Services?
When you spend time looking for essential IT services that do not work as they should, the impact on productivity, growth, employee and client satisfaction is significant.